Finally Complained

I am not a coffee drinker! Just can't stand the smell or taste. It has its advantages meaning that I am never desperately in need of a coffee fix etc.
Therefore when at a cafe with friends I will go for a hot chocolate.
However I feel that we get a really bum deal as the cafes never seem to understand that we do like a drink with flavour not just a glass or cup of hot milk.

The presentation is always beautiful, nice chocolate colour to the milk, gorgeous white froth sitting on the top with a scattering of chocolate sprinkled over and finally 2 big fat juicy marshmallows on the side.

Give it a stir, mix it all together, get that breath taking first sip of milky froth with the sprinkle of chocolate and it tastes divine, take your 2nd mouthful of the complete drink and then realise that you are drinking hot milk that looks like it has been shown the chocolate!

I have always wanted to complain, take it back usually with the simple comment of "Could I have some chocolate in this please?"

Finally today I stood my ground and I did just that.......and it felt great.
They apologized and said they would make me a new drink, I was expecting them to add a little more powder and give it back to me, but a new one arrived. Now it wasn't fabulous but it was definitely better than before. The colour of the milk was a lovely dark colour and the froth was still so creamy but at least it tasted like chocolate and not hot milk.

So if you are fussy like I am, then get strong and bold and take it back, get what you asked for.
Unfortunately it will be a long battle as most of the staff in the cafes drink coffee and so therefore never actually taste their hot chocolates to see where they could improve they just continue to chuck out hot milk with colouring at their customers!

Complaining

I don't like to complain to companies about service received, but I have now come to the conclusion that if you don't then you can no longer complain about how poor the service is.
If you are not prepared to say anything then what can you expect?

So I complained today about my visit to the Doctors yesterday.

It was long and slow and when in the consultation I had the pleasure of knowing the Doctor was not enjoying his job and that he had written an email to his boss explaining all this!
I only went in with back ache....came out knowing how much the Dr was not happy and not enthused about his job.
Not what I wanted on a day I was feeling not 100%, not information I even needed to know, although that does now explain his lack of enthusiasm and effort towards the patients.

So I called the surgery today and voiced my complaint, it was duely heard and noted and I am happy now. As I said to the lady, there is nothing that can be done to change the consultation from yesterday, medically I am now fine and do not need to see another Doctor today to feel happy about my condition, but felt that he really wasn't interested in what we had to say yesterday and felt they needed to know this.

Now I feel better, it is not bugging me so much now.